🎫Direct Support via Tickets
For faster response times and better tracking, all help flows through the in-app ticket system.
How to use it
Navigate to Dashboard → Tickets for payment issues or course queries.
Structured Help
Choose from specific categories like “Payment Made Authorization Not Made” or “Refund Requests” to reach the right specialist immediately.
💬Course Messaging (Your Private Coordinator)
Under Dashboard → Messages, you now have a direct, threaded line to your course coordinators — scoped privately to each course you are enrolled in.
Conversations are private between you and the coordinator. Replies appear below your original message in chronological order.
💡Pro-Tips: Making the Best Use of iiskills
One-Click Secure Payments
When purchasing a new course like Learn AI or Learn Developer, always ensure you are logged in first. This allows the system to auto-fill your details at the payment gateway, ensuring access is granted the moment the transaction completes.
Mind the Strike System
Our automated moderation ensures a professional environment. Inappropriate language in messages or tickets triggers an automatic Strike. At 3 Strikes = Permanent Ban — always keep communications professional to ensure uninterrupted access.
Ticket Efficiency
When raising a ticket, utilise the File Upload feature to attach payment screenshots. This reduces the "Under Review" time significantly.
Free Learning
Learn Aptitude is free for all registered users. Use it to sharpen your foundation while working through your paid certifications.
🚀 Important Deployment Note
Our team has implemented a new Atomic Deployment Process to ensure zero downtime during updates. You may notice faster load times and smoother transitions between lessons.
Need Help?
If you have any issues, go to your dashboard and raise a ticket. We will revert as soon as possible.
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